Frequently asked questions

Answers to your FAQs

How can I edit my profile and email?

Log in to your account by entering your email (or phone number). Click on “Profile” and in the “My Account” page, click on “Account Information”.

Can I place my order by phone?

Yes, it is possible to place an order by phone.

How do I create a secure password?

One of the ways to prevent hackers and cybercriminals from penetrating your user accounts and personal privacy is to create and use a strong, unguessable password.

Can I order products that are not in stock?

Yes, for products that have special features and are out of stock, you need to contact the trading department. 09963534286

How do I save my address in my account?

After completing your profile information, go to the addresses section.

I paid for my order online, the amount has been deducted from my account, but my payment has not been confirmed.

It is possible that due to a problem with the banking gateway, the fund transfer to the bank may be incomplete – in this case, the amount will be automatically returned to your account within 72 working hours. Please note, you do not need to contact support regarding this matter.

Can I introduce someone else to pick up my order instead of me?

Yes. When entering your address, you can enter the name of the person of your choice. The recipient must have their ID card with them at the time of delivery.

What are the hours when I can make a purchase?

You can place your order 24 hours a day, 7 days a week.

Can I buy more than one unit of a product that is part of a special sales promotion?

Yes, if it is possible to purchase more under a special sales promotion, it will be displayed automatically by the system.