Order Registration, Processing, and Delivery

Business days are defined as Saturdays through Thursdays each week, excluding official public holidays in Iran. All orders placed during business days, as well as orders placed during holidays, will be processed on the next working day after the holidays. Avisa Sanat Yekta allows customers to place orders 24 hours a day, 7 days a week.

All orders placed on the Avisa website are placed in the processing queue after an order confirmation code is sent via SMS and a proforma invoice is sent via email. Avisa Sanat Yekta always strives to process and deliver all registered orders with the highest level of accuracy and effort.

However, if a product becomes out of stock, even after the customer has placed an order, Avisa Sanat Yekta reserves the right to cancel the order or refund the payment. Alternatively, the customer may choose to replace the unavailable product with another item.

In case of issues during final order processing—such as product unavailability or customer cancellation—the paid amount will be refunded within 24 to 48 business hours.

Avisa reserves the right to stop accepting new orders or suspend sales without prior notice. All orders placed before such suspension will still be processed and shipped. The company also reserves the right to discontinue the sale of any product, in whole or in part, at any time and without prior notice due to reasons such as stock depletion.

Customers must complete the order form with accurate and complete information. Orders with incomplete or incorrect information may not be processed or delivered. Providing address, email, and phone numbers implies that the customer confirms their accuracy. If necessary, Avisa may request additional information to verify the order.

Customers may also enter the name, address, and phone number of another recipient for delivery purposes. If the order has been prepaid, the recipient must present valid identification upon delivery.

The customer’s identity (including first and last name) must match official identification documents. If there is a mismatch, online stores are not permitted to provide services. Therefore, customers must register orders using their own national ID and a bank card that matches their identity.

This requirement is intended to prevent misuse, including fraud and the use of stolen cards.

Due to system-based order registration, it is not possible to reissue invoices or change invoice details after order confirmation, including changing an invoice from an individual to a legal entity.

The delivery address entered by the customer will be printed on the invoice, and customers requesting invoices in the name of a legal entity must pay close attention to this detail, as changes are not possible after order processing and confirmation.

Delivery to public places such as cafés, internet cafés, restaurants, hotels, and similar locations is not possible. The delivery address must be precise and verifiable.

In case of discounted or voucher-based purchases, after final confirmation of the cart, no changes to the order—including product modifications, quantity changes, or cancellations—are allowed. If any changes are requested, the voucher or discount code will be void and cannot be refunded.

Adding items to the cart does not reserve them or create any right for the customer. Until the final order is confirmed, prices and stock availability may change. Therefore, customers intending to purchase limited-time promotional items are advised to complete their orders as soon as possible.

An order is only finalized once the customer receives an order confirmation code. Avisa Sanat Yekta bears no responsibility for items left in the shopping cart without final checkout.